Subscribe to Newsletter
Enjoy an exclusive 15% off your first order
How It Works
01
.
Create an Account
Your loyalty deserves recognition. Join SK Insider for exclusive access to your rewards.
02
.
Start Earning
Receive points with every order you place, refer a friend or more.
03
.
Redeem Rewards
Use your points at checkout to save on your order. It is that simple.
Ways To Earn Points
Sharing is Caring
Enjoy 500 points for referring a friend, and they'll receive 20% off their first order.
The Rewards
Enthusiast
Spend €0-€299
- Earn 5 Points Per €1 Spent
- Double points on Refills
- Enjoy Exclusive Competitions
- Early Access to New Product Launches
- Enjoy Bonus Points on Your Birthday
Expert
Spend €300-€999
- Earn 5 Points Per €1 Spent
- Double points on Refills
- Enjoy Exclusive Competitions
- Early Access to New Product Launches
- Receive a Bespoke Birthday Treat
VIP
Spend €1000+
- Earn 10 Points Per €1 Spent
- Double points on Refills
- Enjoy Exclusive Competitions
- Early Access to New Product Launches
- Receive a Bespoke Birthday Treat
- Be Invited to Exclusive Events
- Try and Review New Product Launches First
- Enjoy Discounts For Susanne Kaufmann Treatment Days
0
1
2
“
Knowing how much you love our products, we have created SK Insider so that you can enjoy our Alpine-inspired skin, bath and body care, with bespoke benefits. It's my way of showing you how much we value your support."
Susanne Kaufmann, Founder
FAQs
From how to earn points to how to redeem them, here are our answers to your all of your loyalty program questions...
How do I join?
You can sign up easily via the 'Account' icon in the top right corner of the homepage.
How do I earn points?
Receive points for every purchase you make. You can also earn points by completing the actions listed on this page, from following us on Instagram and TikTok to sharing your birthday with us.
How do I redeem my points?
If you have at least 500 points to spend on an order, you will see a points selector option at Checkout – simply select the number of points you would like to exchange for a discount, and save on your purchase.
Remember that you'll need to be logged into your account to see your available points. You need to collect at least 500 points to start redeeming, and can spend 4000 points at a time.
SK points are only redeemable on susannekaufmann.com.How do I see how many points I have?
Simply sign into your account via icon in the top right. Your points will expire one year after your last purchase.
When will my new points appear in my account?
Points collected from placing an order will appear in your account 14 days after the order date (this is to allow a period for returns).
How much are my points worth?
You will receive 5 points per every €1 you spend in the Enthusiast and Expert tiers, and 10 points for every €1 you spend if you are a VIP.
Stack up your points to make a saving on your next purchase.500 points = €5 off
1000 points = €10 off
2000 points = €20 off
4000 points = €40 off
How do I refer a friend?
Referring a friend is easy, simply log into your account, open the membership page and navigate to the refer a friend section. Enter your friend's details and submit the form. Your friend will receive an email with a unique code. After they place an order, you will receive points as a thank you.
What happens if I return a product or my order is cancelled?
If you choose to return an order or it is cancelled, your points balance will be updated accordingly, and you will be notified of the change with an email update.
Can I combine points with an additional promo code at checkout?
Your points cannot be redeemed in combination with promo codes or on sale items and are only redeemable on susannekaufmann.com.
Can I join the loyalty program as an international customer?
Yes, but please note that all points for cash amounts are reflected in EUR on our site, no matter the region you reside or checkout in.
