Terms & Conditions

Date of last update: 2. October 2024

Welcome to the Susanne Kaufmann website (the "Site").

By placing an order for products which are sold on the Site ("Products") you will be deemed to have read, understood and agreed to these Terms & Conditions ("T&Cs") entered into by you with Susanne Kaufmann Kosmetik GmbH, the operator of the Site and with whom all sales on the Site are made, as further described below at clause 1 ("Susanne Kaufmann", "we", "our" or "us"). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.

We amend these T&Cs from time to time. Please check the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us, we recommend that you save a copy of the T&Cs at the time of your order for your future reference. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

1. About Susanne Kaufmann

This Site is operated in Austria and all sales on the Site are made by Susanne Kaufmann Kosmetik GmbH, a company incorporated in Austria with company registration number FN514360M, VAT number ATU74851804 and whose registered office is located at Brugg 35, 6870 Bezau, Osterreich ("Susanne Kaufmann").

You have chosen to visit the Site in Austria in order to purchase our Products. As a consequence, irrespective of your place of residence, any purchase you make will occur in Austria and will be governed by these T&Cs and the laws of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods ("CISG") and rules on conflict of law as specified in clause 19.

2. Other policies

The following additional policies (which can be accessed by clicking on the links below) also form part of these T&Cs and should be read carefully before placing an order:

3. Eligibility

In order to make a purchase through the Site you can check out as a guest or register a personal online account. When you make a purchase and/or register a personal online account, you will be required to provide information about yourself including, but not limited to, your name, address, telephone number and e-mail address, which is true, accurate, current and complete in all respects. When you register a personal online account you will also be required to create a password. Should any of your registration information change in the future you are required to amend your personal online account immediately. In case you do not amend your personal online account immediately, any notice sent to your last address will be deemed as received. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Delivery is restricted to the countries mentioned at https://www.susannekaufmann.com/pages/shipping.

The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with Austrian law.

Purchase is restricted to end consumers and only in quantities customary for households which must always be reasonable (in general no more than 5 of each specific item).

4. Pricing policy

We have taken great care in the preparation of the content of this Site, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or the prices as advertised on this Site.

All prices shown include VAT (where applicable). The total for your order is confirmed at checkout, before you proceed to pay and complete your order. Delivery charges (as applicable) shall be added during the checkout process, see https://www.susannekaufmann.com/pages/shipping for details of our shipping times and costs.

Please be aware that deliveries may be subject to customs, regulatory or legal restrictions, see https://www.susannekaufmann.com/pages/shipping or contact us at office@susannekaufmann.com for further details. To comply with local legislation you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply. We are unable to accept any responsibility for any charges incurred and are unable to offer any assistance or advice. We advise that you check with your local customs agent before placing an order.

Items in your online Shopping Cart will reflect the most recent price displayed on the Product's detail page.

All sales made via Paypal are billed in Euro. Payments by credit card, debit card or Klarna are charged in your account currency. Fees and conversion rates may be subject to the terms of your bank.

5. Availability

All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the Products you have ordered are not available.

6. Online ordering process

The ordering process consists of following steps:

you add the Products which you wish to purchase to your shopping cart;
you provide an address for delivery;
you select your preferred delivery method (fees subject to our Shipping Policy);
you select your payment method and provide any requested payment information including a billing address;
you will be asked to read carefully the T&Cs;
before submitting your order you will have a final opportunity to review the Products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted; and
you will click 'Pay Now' to finalise your order and in doing so accept the T&Cs. By clicking 'Pay Now' you submit a legally binding offer.

7. Ordering errors

You are able to correct errors on your order up to the point at which you click on 'Pay now' on the final page of our ordering process.

8. Pre-ordering

Where an item is offered for pre-order, no payment is taken for pre-ordered items until they have been dispatched from our warehouse. We aim to dispatch all pre-ordered items as soon as they become available for shipping. Dispatch dates can be subject to change. You will be informed via e-mail once your order has been dispatched. Delivery dates will depend on the destination for delivery see https://www.susannekaufmann.com/pages/shipping.

9. Back orders

Some items may be available for back order when they are out of stock and we are expecting new stock to arrive very soon to our warehouse. No payment is taken for back-ordered items until they have been dispatched from our warehouse. We aim to dispatch all back-ordered items as soon as they become available for shipping. Dispatch dates are subject to change. You will be informed via e-mail once your order has been dispatched. Delivery dates will depend on the shipping method chosen at the time of purchase.

10. Acknowledgement and acceptance of your order

We will notify you by e-mail as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by e-mail or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract"). If you require any information concerning your order please e-mail us at office@susannekaufmann.com or call us on +43 664 4673638 during business hours, quoting your order number. We may not accept your order if a Product you have ordered is out of stock, if we have identified a Product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

11. Delivery

As all our parcels require a recipient to be present on delivery, we are unable to deliver to PO Box addresses. If you have a question about delivery we will advise you if you call our Customer Services team on +43 664 4673638 during business hours.

We will deliver the merchandise in accordance with the delivery option selected by you. See https://www.susannekaufmann.com/pages/shipping for details of our shipping times and costs. Whenever referred to, business days exclude Saturday, Sunday and bank holidays. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. Any delivery timescales are indicative only.

We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee or to return or exchange your Products. For further information, please see the Your cancellation rights sections within these T&Cs.

Subject to security checks, your order maybe delayed. We apologise in advance for any inconvenience this may cause.

To find out more about deliveries please contact our customer services team at office@susannekaufmann.com or call us on +43 664 4673638.

12. Inspection

You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us otherwise and return the Products in accordance with your cancellation rights or other statutory rights (as referred to below).

13. Payment

Payment can be made through any of the following methods: Visa, Mastercard, Maestro, Paypal, American Express and Klarna. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Susanne Kaufmann, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.

You accept to receive your Order Confirmation (which includes your receipt of payment) electronically to the e-mail address specified by you during the ordering process or in your personal online account.

Please refer to our Privacy Policy for further information regarding secure payment and internet fraud.

14. Your cancellation rights

14.1 As you are a consumer, you have a legal right to cancel a Contract under the Austrian Act on Off-Premises and Distance Contracts without giving reason from the date of the Dispatch Confirmation until the date which is 14 days after you receive the last Product of your order. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund, subject to the limitations set out in this clause.

14.2 Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; or (v) which have been irreversibly mixed with other goods after their delivery.

14.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at office@susannekaufmann.com or call us on +43 664 4673638 during business hours. In any such e-mail or written communication, you must include details of your order, including your order number, to enable us to identify it. Alternatively, you may complete this form. Your cancellation is effective from the date you send us the e-mail or post the letter to us.

14.4 If you cancel your Contract we will:

Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you will be liable to pay to us an appropriate amount.
Refund any delivery costs you have paid, although the maximum refund will be the cost of delivery by the least expensive delivery method we offer (as permitted by law).
Direct cost of returning the goods must be paid by you. You must return the Products in suitable packaging.
Make any refund due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
Refund you via the method of payment used by you to pay or otherwise expressively agreed upon with you. We will not charge any additional fees for such refunds. If you used gift cards to pay for the Products we may refund you in gift card.
Exchanges. If you indicate on your cancellation form that you would rather receive an exchange than a refund then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances, a new Contract will be deemed to have been formed between us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange then we will refund you the cost of the Products and the original Contract between us will be cancelled.
If a Product has been dispatched to you or you have received it before you decide to cancel your Contract you must return it to us in accordance with the terms of our Returns Policy which can be accessed here: https://www.susannekaufmann.com/pages/returns.

15. Warranty

In case a product you receive is deficient, statutory warranty provisions will apply. Within the statutory limitation period (2 years for moveable objects) you may therefore ask for:

a repair or a replacement, or, in case repair or replacement is not possible or does not take place within a reasonable period:
a price reduction or a refund (unless the defect is a minor one).

To exercise your rights and in order to review your claim please contact us at office@susannekaufmann.com.

16. Our liability for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs we will be responsible for loss or damage that you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for any damages caused by our intent or gross negligence; for breach of your legal rights in relation to the Products as summarised at clause 15; and for defective Products under the Austrian Product Liability Act.

We only supply Products for domestic and private use in reasonable quantities expected of a consumer and we do not make bulk sales. We do not sell more than 5 of the same item to any consumer and if you order more than this quantity in one order or in a series of orders we may request confirmation from you that you are a consumer rather than an un-authorised re-seller and we may refuse to accept your offer to purchase the Products ordered. You agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17. Questions and complaints

If you have any questions about these T&Cs or if you wish to contact us to complain about any matter in regard to the Products, please e-mail us at office@susannekaufmann.com or call us on +43 664 4673638.

If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may access the Online Dispute Resolution platform.

18. Transfer of rights

We may transfer our rights and obligations under these T&Cs to another organisation and we will always notify you in writing if this happens (but this will not affect your rights or our obligations under these T&Cs). You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.

19. Law, jurisdiction and language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by Austrian law with exclusion of the CISG and rules on conflict of law (IPRG, EVÜ). The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Austria. All contracts are concluded in English.

20. Digital Gift Cards

The Susanne Kaufmann Digital Gift Card ("Digital Gift Card") is not a cheque guarantee, credit or charge card. A Digital Gift Card is one purchased online and issued to the recipient via email or other electronic means.
Digital Gift Cards are available in 25€, 50€, 100€ and 200€.
Digital Gift cards shall be valid for use in purchasing items from www.susannekaufmann.com or de.susannekaufmann.com for a period of 5 years.
Promotion codes cannot be applied to the purchase of Digital Gift Cards.
Digital Gift Cards will be emailed to the purchaser once the full order has been processed and payment has been taken. Susanne Kaufmann Kosmetik GmbH is not liable for delivery of a Digital Gift Card to an incorrect or non-existent email address; this is the sole responsibility of the purchaser.
Susanne Kaufmann Kosmetik GmbH will cancel the value of a Digital Gift Card if it fails to receive payment from the purchaser's bank or card company for the initial purchase of the Digital Gift Card. Further action may be taken where the fraudulent use of a credit card is suspected.
Digital Gift Cards are available to purchase in 25€, 50€, 100€ and 200€ denominations. You may purchase a gift card in your local currency. The amount you are charged for the Digital Gift Card will be converted to Euro using the daily FX rate. Digital Gift Cards can be used to make purchases online at www.susannekaufmann.com or de.susannekaufmann.com. You may not use your Digital Gift Card to make purchases from any of SK's concessions or pop-up stores.
Digital Gift Cards cannot be used to purchase Digital Gift Cards.
Digital Gift Cards cannot be redeemed or exchanged for cash.
All remaining balances for purchases exceeding the value of your Digital Gift Card must be paid by credit card, debit card or PayPal.
If your purchase is less than the value of the Digital Gift Card no change will be given but the balance may be applied to future purchases. You may obtain information about the remaining balance on the card by emailing hello@susannekaufmann.com or calling +43 664 4673638.
Digital Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
Treat your Digital Gift Card like cash. Lost, stolen or damaged Digital Gift Cards will not be replaced.
All refunds of goods purchased with your Digital Gift Card will be made in accordance with SK's relevant refund policy available on SK's website. The amount paid by Digital Gift Card will be added to the balance on your Digital Gift Card and you will be sent email confirmation of your revised balance within 5 days of your refund. Any amounts not paid by Digital Gift Card will be refunded via the relevant method of purchase (e.g. cash, debit card, credit card or PayPal).
Susanne Kaufmann Kosmetik GmbH reserves the right to refuse to accept a Digital Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Susanne Kaufmann Kosmetik GmbH reserves the right to amend these terms and conditions from time to time, where it considers it reasonable and necessary to do so. These terms and conditions do not affect your statutory rights.
Any personal data collected from you in the course of issuing, registering or activating your Digital Gift Card, which may include your name, address, email address and phone number, will only be used for the purpose of the administration of your Digital Gift Card. SK's Privacy Policy applies wherever you are required to provide any personal information.
Use of your Digital Gift Card evidences acceptance of these terms and conditions.
Digital Gift Cards are issued by Susanne Kaufmann Kosmetik GmbH of Brugg 35, 6870 Bezau, Österreich.
Digital Gift Cards are paperless and will be delivered via email to the email address provided at checkout. If the customer selects complimentary sachets to add to their order, a delivery charge will apply.

21. 15% off discount when subscribing to our newsletter

Customers new to the Susanne Kaufmann newsletter will receive a unique code for a 15% off discount sent to the email address provided. The code is valid for 30 days and can only be used by customers registering for the newsletter for the first time. This discount code is only redeemable once per person and for orders at www.susannekaufmann.com or de.susannekaufmann.com. The discount excludes already discounted products, bundles and the Digital Gift Card. Susanne Kaufmann reserves the right to change or end the offer at any time and cancel orders at the company's discretion. The discount code cannot be redeemed with another code or exchanged for cash.

Susanne Kaufmann Kosmetik GmbH is at your disposal under hello@susannekaufmann.com if you have any questions.

22. Archive Edit -40%

This offer applies to selected products only. The discount will only be automatically added to your order at checkout and cannot be combined with any other coded offer or promotion. Subject to availability. While stocks last. Susanne Kaufmann reserves the right to pause or end this promotion at any time.

23. SK Insider – Loyalty Terms and conditions

By joining the SK Insider Loyalty program (hereinafter the “Program”) and becoming a program member under the conditions herein, you (individually and collectively, “you,” “your,” or “member”), agree that you have read, understood and agreed to be bound by these Loyalty program terms and conditions of participation (hereinafter the “Loyalty terms”) and by any changes or modifications that SUSANNE KAUFMANN LTD (hereinafter “we”) may make from time to time. We will reflect the last date of any update at the top of the page of these Loyalty terms. You acknowledge and understand that the processing of your personal data within this Program will be in accordance with our Privacy Policy. You also agree to our website terms and conditions which are available here.

We may in our sole and absolute discretion review, change, cancel or modify any aspect of the Program and/ or any Program benefits, as described below, without any notice. In such a case, the last version of Program and Loyalty Terms will immediately apply to you. In any case, these changes will not affect the Program benefits acquired until the revision of the Program. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including the Terms and Conditions applicable to the sale of our products or services. If you do not agree to these Loyalty Terms, our website Privacy Policy and our website Terms and Conditions, you cannot participate in the Program. The Program is void where prohibited by law.

If you have any questions regarding the Program or the Loyalty Conditions, please contact our Customer Services team from Monday to Friday, from 9.30 am to 5.30 pm, at hello@susannekaufmann.com. We respond to your emails or messages within the next 24 hours.

You may also provide answers to helpful frequently answered questions in our FAQs available here.

1. MEMBERSHIP ELIGIBILITY AND OVERVIEW

1.1 The Program is offered at the sole discretion of SUSANNE KAUFMANN LTD (Registered No:) 12104723. Registered Office: 179 Tottenham Court Road, London, W1T 7NZ and VAT number of GB 335136029 (“Susanne Kaufmann Ltd,” “we,” “our” or “us”).

1.2The Program is available to individuals for their personal and domestic use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals are defined as follows - legal residents of one country where our products are available for sale (according to the Terms and Conditions) acting as consumers who are at least 18 years of age, and who provide and maintain a valid email address. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose. At our discretion, we may refuse to create an account without having to give any reason. Employees and individuals employed by our business partners or vendors are eligible for membership for personal and domestic use only but may be excluded from certain benefits of the Program in our sole but reasonable discretion.

2.PROGRAMME ENROLLEMENT

2.1 Eligible individuals as defined here-above may enrol in the Program by visiting www.SUSANNEKAUFMANN.com (the “Site”) and opt in by following the Program prompts to register for the Program.

Should you not wish to opt into the Program, we invite you to check out as guest while shopping at SUSANNEKAUFMANN.COM

2.2 You are required to provide your full name, email address and to create a password in order to enrol. You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, however, this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information from within the Account area on the Site.

2.3 Only one Program account may be associated with a single member and a single email address. In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorised account holder of the email address submitted at the time of enrolment. For purposes of these Loyalty Terms, the “authorised account holder” is defined as the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. We do not allow several individuals to use a single account for the purpose of accumulating Program benefits.

3. PRODUCT REWARDS AND BENEFITS

3.1 As a member of the Program, you earn points, in situations listed here-under, that determine your tier level and associated tier benefits. Points may never be redeemed for cash. You must be logged in to your Program account to use your benefits.

3.1.1 Tier Benefits: Certain benefits are based on the tier achieved and you are eligible for these benefits while you are in that tier, regardless of the number of points you currently have (see details below). If you move down a tier, your benefits change accordingly. Tier benefits can only be redeemed on the SUSANNE KAUFMANN website, with the exception of exclusive events or as otherwise noted.

3.1.2 Tiers structure and benefits:

Enthusiast: first level of membership. By being an Enthusiast member, you may be eligible to the following benefits:

5 loyalty points granted per €1 spent. Local currency will be converted to Euros and equivalent points will be accrued.
Double points on refills
Bonus loyalty points on your birthday
Early access to new products: 12 hours before launch
Exclusive access to enter sweepstake competitions (country of residence may limit your participation.)

Expert: intermediary level of membership. By being an Expert Tier member, you may be eligible to the following benefits:

5 loyalty points granted per 1 unit of currency spent
Double points on refills
1 birthday gift*
Early access to new products: 2 days in advance of the official launch date
Exclusive access to enter sweepstake competitions (country of residence may limit your participation.)

VIP Tier: premium level of membership. By being a VIP Tier member, you may be eligible to the following benefits:

10 loyalty points granted per 1 unit of currency spent
Double points on refills
1 premium birthday gift*
Early access to new products: 3 days in advance of the official launch date
Exclusive access to enter sweepstake competitions (country of residence may limit your participation.)
Invitations to exclusive events and experiences
Invitations to trail and review new products before launch
Discount prices on Susanne Kaufmann in-store treatment days.

Birthday gifts: On the date of your birthday you will receive 1000 points automatically added to your SK Insider account.

* Birthday gift product discount % or GWP SKU to be determine during month of birthday. Cannot be returned for cash value or exchanged for any other product.

Tier threshold:

3.1.3 Earning your points: You may earn points in various ways:

By creating an account
By entering your birthday into your account form. Note: Gift or points will only be deployed to your account on the week of your birthday.
By purchasing products from our website
By completing quizzes from time to time
By referring a friend
By following us on TikTok
By following us on Instagram
By subscribing to the newsletter

3.1.4 Redeeming your points: You will be able to redeem every 500 loyalty points you earn for money off a purchase exclusively on the Site. 500 loyalty points are equivalent to an equivalent cash back value of €5 on the total price of your order. This loyalty money off will be additional to the discount granted according to any other promotion running. To do so, you need to be log on your account when you shop on the Site and when in the online checkout, you will be presented with the option to redeem all or some of your points on the order. Simply select the value you would like to redeem and continue to check out.

The Site is regionally divided (Germany, Austria and Switzerland under DE.susannekaufmann.com and rest of the world at susannekaufmann.com). The points you earn are attached to the regional website you have been purchasing on and can only be redeemed on the same regional website.

In the event you need to amalgamate the points from different Susanne Kaufmann regional websites, please contact our Customer Services Team.

Loyalty Points remain valid for 12 months from the purchase date and are redeemed in the order they were earned. Your points balance is automatically adjusted, and your club tier, based on spending, remains unchanged. We will provide you with regular updates on your loyalty points balance.

3.2 Offers and rewards are available while stocks last, and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem points. We are unable to resend offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. If one of these events occurs, please contact our dedicated Customer Services Team.

3.3 Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined by members. Only the member paying for the products and/or services may accumulate rewards, benefits and/or points. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) is confidential and should not be shared by you with any other person.

3.4 Rewards, benefits and points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points and tier status credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Loyalty Terms as determined by us in our sole but reasonable discretion. The sale, barter, transfer, or assignment of any rewards benefits, or points offered through the Program, other than by us, is expressly prohibited.

3.5 Rewards cannot be exchanged or returned for points, another product or service or a monetary refund.

3.6 The products and services available through the Program and any samples that we may provide to you are for personal and domestic use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Loyalty Terms.

3.7 We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by you or any third party.

3.8 If you have concerns that a purchase or other activity was not properly applied to your account, you should contact our Customer Services Team.

3.9 Rewards can only be redeemed on the Site they were earnt at, and only redeemed in relation to a product purchase, unless otherwise noted by Susanne Kaufmann Ltd.

4. PROGRAMME COMMUNICATIONS

4.1 On enrolment to the Program, you will be offered the opportunity to sign-up to marketing emails. We will only send them to you in case you opt-in.

4.2 You may opt-out of receiving marketing emails at any time by following the instructions included in each communication, such as clicking on the unsubscribe link included in each email or by updating your preferences in your account on susannekaufmann.com. However, operational emails (“Operational Emails”) will still be sent to you as they relate to your membership in the Program. Operational Emails include, but are not limited to, redemption confirmation emails, profile update emails, or other communications that relate to your account. For more information on managing your email preferences, please see our Privacy Policy.

4.3 Upon your agreement, we may also contact you through SMS and/or Direct Mail.

5. REPLENISH ORDERS (AUTO-REPLENISHMENT OR PRODUCT SUBSCRIPTION)

Customers will also receive discounted pricing as part of the auto-replenish programme. Minimum cycle commitment is 3 replenishments before you are able to cancel. Discount is applicable to the current retail price of the product and may be subject to change.

Each time your Replenish order is processed and payment is validated, your account will be credited with the relevant number of loyalty points.

6. TERMINATION AND MODIFICATION

6.1 The Program and its benefits are offered at our sole discretion. We reserve the right to change Program benefits, how you earn points and reach each Program tier, and how we evaluate and reward your eligible purchases and/or other Program activity at our sole discretion at any time. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits that you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof. Except where prohibited by applicable law, we may, in our discretion, cancel, modify, restrict or terminate these Loyalty Terms and/or the Program or any aspect or feature of the Program at any time with reasonable prior notice to allow you to take appropriate measures regarding the Loyalty points acquired. Changes to the Program will be set forth in these Loyalty Terms and will be effective on the date the Loyalty Terms are posted to the Site (with the effective date reflected at the beginning of the Loyalty Terms). Continued participation in the Program following posting of updated or modified Terms constitutes your acceptance of those Terms as so updated and modified.

6.2 We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your Program account at any time, in our sole but reasonable discretion. Any suspected abuse of the Program, failure to comply with any Loyalty Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Loyalty Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent or other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons, gifts and/or certificates (all as determined by us in our sole but reasonable discretion), may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your Program account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Loyalty Terms, we reserve the right to take appropriate legal action.

6.3 If you decide that you no longer want to be a part of the Program, you may terminate your membership in the Program at any time by contacting our Customer Services Team. If you terminate your membership, you will automatically lose all accumulated points, benefits and your tier status and no longer receive Program related communications.

7. Release: Limitation of Liability.

7.1 We shall not be liable to you for the following:

(1) any failure by you to provide us with correct information and more generally any breach from you of the Loyalty terms,

(2) if we are unable to perform any of our obligations to you due to failure of any technical systems, interruption of service or delays for maintenance or other technical reasons or for any other reasons that fall under force majeure such as, but not limited to, war, terrorism, government action, natural disaster, epidemic or pandemic and industrial dispute.

(3) any damage to your device as a result of using the Site.

(4) any loss of information or unauthorized use of data arising as a result of you using encryption systems below our recommended level.

7.2 The disclaimers and limitations of liability in these Loyalty Terms shall not apply to any damages arising from death or personal injury caused as a result of our negligence or that of any of our employees or agents or for fraud or fraudulent misrepresentation or any liability which cannot be limited or excluded by applicable laws.

8. PRIVACY

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership or advices or feedback given by you upon request of the Customer Services team, will be used and disclosed by us in accordance with the Privacy Policy.

9. Entire Agreement; Waiver and Survival.

These Loyalty Terms govern our relationship with you as it relates to the Program. You confirm that, in agreeing to accept the Loyalty Terms, you have not relied on any representation except as expressly set forth in these Loyalty Terms and you agree that you shall have no remedy in respect of any such representation not included in these Loyalty Terms. Each provision of the Loyalty Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in the circumstances. No waiver by us will be construed as a waiver of any proceeding or succeeding breach by you of any provision in these Terms.

24. Friends & Family Event

The code SK20 is valid from the 25th of June until the 1st of July and will be automatically applied at checkout. This discount code is only redeemable once per person and for orders at www.susannekaufmann.com or de.susannekaufmann.com. The discount excludes already discounted products, bundles and the Digital Gift Card. Susanne Kaufmann reserves the right to change or end the offer at any time and cancel orders at the company's discretion. The discount code cannot be redeemed with another code or exchanged for cash.

25. Subscription Terms and Conditions

Subscription is a service provided free to you on susannekaufmann.com. Susanne Kaufmann reserves the right to change the repeat order benefits, the discount amount and free delivery offer at any time. Subscription items will ship automatically based on the frequency you select until you cancel, skip or pause your order. Minimum commitment is 3 payment cycles before you are able to cancel. To cancel or modify your subscription order, go to the subscription tab within your account on susannekaufmann.com. By placing your order, you are authorising us to charge your chosen payment method for future orders at the frequency you have selected.

1.0 Initiating Service

Only items where 'Subscription' option is available will qualify for the subscription benefits.

You must save a valid credit or debit card to begin your subscription service. This card will be charged for subsequent orders.

Subscriptions are only available for shipping addresses within the European Union, Switzerland and the United States of America.

1.1 Benefits

On each recurring order of a subscription item, a 20% discount will be applied to that item. Discount is applicable to the current retail price of the product and may be subject to change. If an order contains a mixture of subscription items and a one-time item (i.e. non- subscription item), only the subscription item(s) will qualify for the 20% discount.

Free shipping will apply on all subscription orders. Susanne Kaufmann may choose the terminate the free shipping on subscription at our discretion.

Each subscription order will receive an assortment of 3 samples specially selected by Susanne Kaufmann.

Initial orders will qualify for any gift available at the time of order if the relevant threshold is met.

Where an item is out of stock on the date of anticipated dispatch you will receive an email and that item will be cancelled. When that item comes back into stock, you will receive a new subscription automatically and will be notified by way of an email which will detail the anticipated delivery date of that item.

1.2 Recurring Orders

Customers will receive an email 7 days prior to your next scheduled order that confirms the details of your upcoming subscription order.

Customers may modify or cancel each order up to one clear day prior to the billing day for that order (as notified in the e-mail referred to above), we reserve the right to continue to process orders cancelled within this time frame, your cancellation will take effect from the next billing cycle. For example, if the order will be billed on 20th January, customers can modify or cancel that order up to 11:59pm on 18th January.

Please note, if you have placed 2 or more orders using subscription and subsequently cancel your full order/s within 24 hours any future subscription orders will be cancelled by Susanne Kaufmann. You will receive an email notification confirming this action. To re-subscribe or if you have any queries please contact customer service for assistance.

After the first order, the total cost for each subscription item will be the cost of the item on the day we send you this email. The base price of the item will reflect the price listed on the website at the time of the e-mail, which could vary from what you paid on your initial subscription order. Prices are subject to change without notice.

After placing your initial subscription order, subsequent subscription orders will not qualify for any other promotions or gifts that may be available (but shall qualify for the benefits listed in section 1.1 above).

1.3 Add-On Items

If you have an active subscription and are logged into your account, you will have the option to add items to your upcoming subscription order while browsing on the site. You can add the item as either a one-time delivery or as a subscription. If you add an item as a one-time delivery, it will not receive the 20% subscription discount. Only those products for which are eligible for subscription and you select as " subscription" will receive the 20% discount.

1.4 Managing Service

There is a minimum commitment of 3 payment cycles before you are able to cancel your subscription. After the third payment cycle, you will be able to edit or cancel your subscriptions at any time through the subscription section which can be found in your account. After the third payment cycle, go to your account to change the frequency of shipments, update your shipping address, skip an order, pause your subscription, and reactivate subscriptions.

Customers may modify or cancel each order up to one clear day prior to the dispatch day.

You can change the default credit or debit card that will be charged for subscription orders in My Account > Subscription > Payment Details.

1.5 Payment

For your initial subscription order you must pay using a credit or debit card card, and for recurring orders you must have a default credit card saved in your account. We regret that you cannot pay using a eGift Card, PayPal, ClearPay, ApplePay or any other alternative payment methods at this time. Credit card failures may prevent order completion.

Payment will be taken on the date upon which the relevant order is due to be dispatched.

If we are unable to complete a charge, we may retry up to three times. If your card payment fails and you do not update your payment details when you are notified, Susanne Kaufmann may cancel your subscription. To update your credit card information, log into your account and visit your Account > Subscription > Payment Details or contact Customer Care by emailing hello@susannekaufmann.com

1.6 Loyalty Program

Subscription orders, both the initial order and recurring orders, are eligible to earn points as part of the SK Insider Loyalty Program.

As part of the Loyaly Program, Customers will receive 5 point for every €1 spent and will be credited to the customer’s account 14 days after the order has been placed.

Recurring subscription orders will not qualify for any other promotions (i.e., Double Loyalty points promotions). If customers would like to take part in any promotions on site, a one-time delivery will need to be made. Please note that loyalty vouchers and promotional codes are not combinable with subscription orders.

1.7 Termination of subscription

We may terminate your subscription at our discretion. If we do so we will let you know by e-mail and you will only be charged for orders that have been shipped to you. After this you will no longer receive or be charged for future subscription items.

26. Complimentary Body Butter 50ml

The gift is a Body Butter 50ml. The gift will only be automatically added to your order when you spend €90 / £75 / $100 or more. Excludes e-gift cards. One gift per order. While stocks last. Gift available on www.susannekaufmann.com and de.susannekaufmann.com only. Cannot be applied retrospectively or to previously placed orders. The gift cannot be exchanged for cash or alternative products. If you return an item from your order and your total order becomes less than €90 / £75 / $100 then you must also return the complimentary gift or you will be charged for the item. This offer is valid until 30th of September, 2024 at 11:59pm GMT. Susanne Kaufmann reserves the right to pause or end this promotion at any time.

27. Ectoin Repair Serum Creative Mailer Giveaway

1.INTRODUCTION

a. The Susanne Kaufmann Giveaway (“Prize Draw”) is offered by Susanne Kaufmann Limited (registered no. 12104723) with registered address of Floor 3, 179 Tottenham Court Road, London W1T 7NZ, United Kingdom (“Susanne Kaufmann”, “we”).

b. The Prize Draw is open to residents of the United Kingdom, Germany and Austria aged 18 or over at the date on which they enter the Prize Draw, except for employees of Susanne Kaufmann, its group companies, agents or anyone professionally connected with this Prize Draw and any member of their respective immediate families.

c. The Prize Draw begins on 4th October 2024 at 10:00 GMT and ends on 7 October 2024 at 17:00 GMT (“Prize Draw Period”). Entries received after the Prize Draw Period will not be valid.

2.HOW TO ENTER THE PRIZE DRAW

a. To enter, you must (1) follow @susannekaufmann_ on Instagram and TikTok and (2) leave a comment on our Prize Draw post on Instagram naming your favourite Susanne Kaufmann product.

b. All entries must be submitted via Instagram and TikTok. Instagram and TikTok accounts required. One comment by one account constitutes one entry.

c. No purchase or payment of any kind is necessary to enter or win. A purchase or payment will not increase your chances of winning.

3.SELECTION OF WINNER

a. 3 winners will be chosen from all valid entries by random draw performed by a computer process no later than 1 day after the closing date.

b. The potential prize winners will be notified by direct message (to their Instagram account) on 11th October 2024. The potential prize winners must respond to claim the prize within 24 hours of the notification.

c. If a potential prize winner cannot be contacted, does not respond within the specified time period, or is disqualified for any reason, the prize will be forfeited. We reserve the right to offer the prize to an alternate winner selected based on the rules above.

4.PRIZE

a. The prize is an Ectoin Repair Serum Creative Mailer.

b. All costs, expenses and arrangements (including meals, visa, transportation and insurance, if applicable) not included within the prize shall be the responsibility of the winner.

5.CONDITIONS

a. Prizes are not transferable or refundable. We offer no cash alternative for non-cash prizes. In the unlikely event of any of the prizes not being available, we reserve the right to offer an alternative or equal or similar value. Unless otherwise agreed in writing by us, the prize will only be awarded to the winner.

b. We reserve the right to verify the eligibility of entrants. We may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless we (in our sole discretion) are satisfied with the verification.

c. We reserve the right to disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who we believe to have acted in breach of these terms and conditions, or who does not give correct contact details, or those who make an entry on someone else's behalf.

d. No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.

e. The winner’s details (name and county) will be made available on request to those writing to Susanne Kaufmann, Floor 3, 179 Tottenham Court Road, London W1T 7NZ within ten weeks after the closing date, enclosing a stamped self-addressed envelope.

f. The winner may be required to participate in publicity arising from this Prize Draw.

6.LIABILITY

a. To the fullest extent permitted by law, we exclude liability for any losses, damages or claims incurred by any person in connection with the Prize Draw or receipt or misuse of any prize.

b. We do not accept responsibility for any entry which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected, or which does not comply with these terms and conditions.

c. If the Prize Draw is being run on any social media platform or another third party's platform, that Prize Draw is not in any way sponsored, endorsed or administered by, or associated with that social media platform or third party (as applicable). Participants acknowledge that such social media platform or third party (as applicable) shall not have any liability to them in connection with that Prize Draw.

7.GENERAL

a. Our decision in respect of the Prize Draw is final.

b. We reserve the right to extend, withdraw, alter or suspend the Prize Draw or these terms and conditions at any time if circumstances beyond its control make this unavoidable.

c. By entering this Prize Draw, all participants will be deemed to have read and understood these terms and conditions and consent to the processing of their personal data by us for the purposes of the administration of this Prize Draw and any other purposes to which the entrant has consented. Data that is collected will be used in accordance with Susanne Kaufmann’s privacy policy here. All entry instructions form part of the rules.

d. These terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.

28. Advent Calendar Giveaway

1.INTRODUCTION

a. The Susanne Kaufmann Advent Calendar Giveaway (“Prize Draw”) is offered by Susanne Kaufmann Limited (registered no. 12104723) with registered address of Floor 3, 179 Tottenham Court Road, London W1T 7NZ, United Kingdom ("Susanne Kaufmann").

b. The Prize Draw is open to residents of the United Kingdom, Germany, Austria and France aged 18 or over at the date on which they enter the Prize Draw, except for employees of Susanne Kaufmann, and their group companies, agents or anyone professionally connected with this Prize Draw and any member of their respective immediate families.

c. The Prize Draw begins on 7th November at 10am CET and ends on 10th November at 11:59pm CET (“Prize Draw Period”). Entries received after the Prize Draw Period will not be valid

2.HOW TO ENTER THE PRIZE DRAW

To enter, you must follow @susannekaufmann on Instagram and TikTok, like our post about the Prize Draw on Instagram, Share the post to your story and leave a comment tagging someone who would love this gift.

b. All entries must be submitted via Instagram. Instagram account required. One comment by one account constitutes one entry.

c. No purchase or payment of any kind is necessary to enter or win. A purchase or payment will not increase your chances of winning.

3.SELECTION OF WINNER

1 winner will be chosen from all valid entries by random draw performed by a computer process no later than 1 day after the closing date.

b. The potential prize winner will be notified by direct message (to the entrant’s Instagram account) on 11th November 2024. The potential prize winner must respond to claim the prize within 2 working days of the notification.

4.PRIZE

a. The prize includes a Susanne Kaufmann Advent Calendar.

b. All costs, expenses and arrangements (including meals, visa, transportation and insurance, if applicable) not included within the prize shall be the responsibility of the winner.

5. CONDITIONS

d. No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.

f. The winner may be required to participate in publicity arising from this Prize Draw.

6. LIABILITY

a. To the fullest extent permitted by law, we exclude liability for any losses, damages or claims incurred by any person in connection with the Prize Draw or receipt or misuse of any prize.

7. GENERAL

a. Our decision in respect of the Prize Draw is final.

b. We reserve the right to extend, withdraw, alter or suspend the Prize Draw or these terms and conditions at any time if circumstances beyond its control make this unavoidable.

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